Westchester Model Railroad Club

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Dear Friends... My sites have been destroyed by my web host!                            Yes, PowWeb the company I pay to keep my sites safe has                            destroyed over 75% of the photographs that has made my                             sites what they WERE. Below you will see the transcript of                            my begging for days that they restore by backup before it                            was too late. Well now as you can tell it is.                            Keep checking back, I still have a trick up my sleeve.                                                                                                     Mike                      Support Ticket #7800895 - Support Console (Beta) This view shows the events and messages exchanged in this support request. To add a comment to this ticket, click the Update Ticket button. Tracking Number: 7800895 Subject: Site delux -images issue Expand All Collapse All Date Type 12/24/2010 10:17 PM EST Ticket Created 12/24/2010 10:24 PM EST Updated Ticket: Work in Progress 12/24/2010 11:19 PM EST PowWeb contacted Michael Rapp Subject: [P07800895000000000] Site delux -images issue Comment: Hello Michael, I will need to hand your issue over to a different department for further analysis. We will update this ticket with more information as soon as it becomes available. Thank you for your continued patience. If you have any further questions, please update the Support Console. Sincerely, Maxwell May Technical Specialist 12/24/2010 11:23 PM EST Updated Ticket: Work in Progress 12/25/2010 12:38 AM EST Updated Ticket: Work in Progress 12/25/2010 3:10 AM EST PowWeb contacted Michael Rapp (Resolved) Comment: Hello Michael, Thank you for contacting support. I tried to create a test page and Add Pictures to the page, able to add without any issues. I tried to upload a picture 'aish.jpeg' to the gallery 'YonkersPALFleaMarket' and tried to add it to the page. I was able to do it and also I was able to add other pictures in the gallery without any issues. However, I have noticed that some of the pictures are of 0byte size and you will need to re-upload them. Please, verify it and you can delete the test page from your end. If you have any further questions, please don't hesitate to reply through Support Console. We are available 24x7. Sincerely, Keven Taylor Level 3 Technical Support 12/25/2010 3:48 PM EST Michael Rapp contacted PowWeb Subject: Re: [P07800895000000000] Site delux -images issue Customer Quote: Kevin, I don't know what you have done but I am now missing 50% of my photos in ALL of my web sites. I looked in Site Deluxe and it did come up, but at what cost? I have 0 bytes in half of every folder. This really is unacceptable. I think your going to have to restore from a back up. Many of these do not exist on my computer anymore. Some are so old I could not find them if they did exist. Then there is the time factor. How do I sit here uploading to a site all over again when I did it right the first time? Look at my published sites and you will see. Or check out Site Delux's folders. They were full, not "0". Mike 914-457-7916 Carol & Mike Rapp K3CWR AND KA2FBL "Hamming it up since 1979" Mike Rapp - Proud Board Member, Yonkers PAL ARRL - YARC - WECA - BARA - CRRC - QCWA - SKYWARN ARRL & W5YI Volunteer Examiners Westchester County, New York - RACES / Yonkers, New York - OEM Carol's Clouds & Mike's Trains Web Site: www.SkyandTrains.com Amateur Radio Web Site: www.KA2FBL-K3CWR.com Yonkers PAL: www.YonkersPAL.org Yonkers PAL Ham Radio Club: www.YARCKidZ.org O-Gauge Toy Train Club: www.WestchesterModelRailroadClub.org Carol's Piggy Bank Collection: http://www.skyandtrains.com/carolscollectables/ Mikies Salt Aquarium: http://skyandtrainscom.powweb.com/mikessaltaquarium/index.html -------------------------------------------------- From: <support@powweb-inc.com> Sent: Saturday, December 25, 2010 03:10 To: <Bionicworm1@hotmail.com> Subject: [P07800895000000000] Site delux -images issue > Hello Michael, > > Thank you for contacting support. > > I tried to create a test page and Add Pictures to the page, able to add > without any issues. I tried to upload a picture 'aish.jpeg' to the gallery > 'YonkersPALFleaMarket' and tried to add it to the page. I was able to do > it and also I was able to add other pictures in the gallery without any > issues. However, I have noticed that some of the pictures are of 0byte > size and you will need to re-upload them. Please, verify it and you can > delete the test page from your end. > > If you have any further questions, please don't hesitate to reply through > Support Console. We are available 24x7. > > Sincerely, > > Keven Taylor > Level 3 Technical Support > 12/25/2010 6:19 PM EST Updated Ticket: Work in Progress 12/25/2010 6:30 PM EST Researching 12/26/2010 10:16 AM EST Michael Rapp contacted PowWeb Customer Quote: It's 10am on Sunday, 12/26 and I still see your test page with it's test photo as well as not seeing a good half on the photos in my sites. Please do not wait until you have no backups available to restore from and claim it was an unforseeable tech glitch that can't be reversed. If you can't, contact someone who can. I've been in the business for too long to believe a story. Please do not delay and repair the problem. Mike Rapp 914-457-7916 12/27/2010 11:04 PM EST Michael Rapp contacted PowWeb Customer Quote: customer still have the same problems the images on the website http://yonkerspalfleamarket.com/id66.html are missing and also on the websites http://radfordpress.com/id197.html please fix the problem ASAP 12/28/2010 2:44 AM EST Michael Rapp contacted PowWeb Customer Quote: Please Note: Not just the sites in the update from 12/27. Look at all of my sites. SkyandTrains.com "Home" page is missing 90% of the photos! My site Deluxe folders ALL have up to 50% if not more files that now have "Zero Bytes"! I did not upload them this way. PLEASE restore from a back up before it is too late! I've been requesting help in writing for four days and now found out that nobody has been reading them because the ticket was closed. Thank You, Mike Rapp 914-457-7916 12/28/2010 11:59 AM EST Updated Ticket: Work in Progress 12/28/2010 12:02 PM EST Resolved 12/28/2010 12:03 PM EST Updated Ticket: Work in Progress 12/28/2010 12:09 PM EST PowWeb contacted Michael Rapp (Resolved) Comment: Hello Michael, I am writing regarding your ticket #7800895. We thank you for your patience during this delay. We apologize for any inconvenience this has caused you. We have checked the issue and found that the image files have been corrupted. Hence, there is no image files present, because of which images are not loading. Please upload the fresh copy of images files from the local backup from your end. If you have any further questions, please don't hesitate to reply through Support Console. We are available 24x7. Regards, Steven Nichols Technical Specialist 12/28/2010 12:58 PM EST Reopened Why was ticket reopened: Customer stated that he doesn't have the images to reupload it and customer is insisting that we need to upload the files for him or else give him the goodwill credit for the same.Please do look in to it. 12/28/2010 5:37 PM EST PowWeb contacted Michael Rapp (Resolved) Comment: Hello Michael, I am writing regarding your ticket #7800895. We thank you for your patience during this delay. We apologize for any inconvenience this has caused you. I have uploaded the test image via Picture Gallery and I was able to view the test image without any issue. Currently, there is no image files present, because of which images are not loading. Please upload the fresh copy of images files from the local backup from your end. If you have any further questions, please don't hesitate to reply through Support Console. We are available 24x7. Regards, Steven Nichols Technical Specialist 12/28/2010 9:02 PM EST Michael Rapp contacted PowWeb Customer Quote: Have you, or for that matter ANY of your "Support Staff" been reading my comments to you? I have NO backups! The photos were unique and one of a kind. Some of them we so old I just do not have them on my computer anymore. This is why I kept saying to restore from back ups BEFORE it was too late. Now what? You have destroyed every single one of my sites! I'm sure that not one has escaped your companies total ineptitude and disreguard for your customers. And where do we go from here? I am saddled with the imense job of trying to rebuild what was at one time 20,000 photos. How do you compensate me for that? A scratch off lottery ticket? Mike "Really Pissed Off" Rapp 914-457-7916 12/28/2010 9:29 PM EST Updated Ticket: Work in Progress 12/28/2010 9:38 PM EST Researching 12/28/2010 9:40 PM EST Updated Ticket: Work in Progress 12/29/2010 12:43 AM EST PowWeb contacted Michael Rapp (Resolved) Comment: Hello, We apologize for any inconvenience this has caused you. I have checked the images and are showing zero byte contents/corrupted. Unfortunately, checking the available back-ups also shows the same contents. Could you please try uploading a fresh copy of the image files from the local back up ? If you have any further questions, please update the Support Console. Sincerely, Alexis Brenton Level 3 Technical Support 12/29/2010 3:21 AM EST Michael Rapp contacted PowWeb Customer Quote: This issue is far from resolved! I DO NOT HAVE A"FRESH" COPY OF THE FILES! YOU DO NOT HAVE AN UNCORRUPTED COPY BECAUSE YOU DID NOT WAIT TO SEE IF THE ISSUE WAS RESOLVED AND EVEN THOUGH I SAIT FOR YOU TO RESTORE THE FILES FROM YOUR COPY, YOUR HEADS WERE SO FAR UP YOUR POMPUS ASSES THAT YOU COULD NOT, OR WOULD NOT EVEN ATTEMPT TO FIX THE PROBLEM! NOW, AGAIN... WHAT DO YOU PLAN ON DOING WITH THIS? Mike Rapp 914-457-7916 Update Ticket | Close Ticket